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Returns & Privacy Policy
Returns/Guarantees
We at Wild Planet are passionate about providing our discriminating
customers with the highest quality and most delicious seafood products
on the planet. In the unlikely event that your order does not arrive
in satisfactory condition, please contact us immediately to make
us aware of the problem. Please save all product and packing material
so that a damage assessment can be made by the carrier and a proper
adjustment or refund issued. If you are not satisfied with the quality
of any product, we will make the necessary adjustments to ensure
your total satisfaction. Understandably however, we cannot guarantee
that all the food products we offer will agree with your palate's
taste. Our concern for quality, value and exceptional service has
always been, and always will be our first priority. If at any time
you have problems with an order, simply contact Customer Service
1-800-301-3270 quality@1wildplanet.com Hours (Pacific Standard Time):
Weekdays 8am to 5pm.
Our Commitment To Privacy
At Wild Planet we respect our customers and understand that you
are concerned about privacy and the use of your personal information.
We consider the information you choose to share with us personal
and confidential. We provide this explanation about our information
practices to show you our commitment to protect your privacy.
The Information We Collect
At the time you register on our site, make a purchase request or
agree to participate in a promotion, we collect and store the following
types of information: Name Address E-mail address Telephone number
Credit Card Information We need this information to provide goods
and services that you request and to let you know of additional
goods and services about which you might be interested. We may also
use this information to customize your experience using our website.
In addition, we may automatically gather general statistical information
about our website and visitors, such as IP addresses, browsers,
pages viewed, number of visitors, goods and services purchased,
etc., but in doing so we do not reference you by individual name,
e-mail address, home address, or telephone number. We use this data
in the aggregate to determine how much our customers use parts of
our site so we can improve the customer experience on our site.
We may provide this statistical information to third parties, but
when we do so we do not provide personally identifying information
without your permission. As part of our service, we use cookies
to store and track information about you on our website. A cookie
is a small amount of data that is sent to your browser from a web
server and stored on your computer's hard drive. Generally, we use
cookies to remind us who you are and enable us to access your account
information so you do not have to re-enter it on subsequent visits;
gather statistical information about usage by registered or unregistered
users, and research visiting patterns. If you disable cookies on
your computer, you will not be able to purchase from Wild Planet
online.
The Way We Use Information
Because our goal is to provide products that best meet your needs,
we evaluate your personal interactions with us in an effort to bring
you the products which best suit your tastes. In addition, we use
your information to improve our marketing and promotional efforts,
to statistically analyze site usage, to improve our content and
product offerings and to customize our site's content, layout, and
services. We may use your information to deliver information to
you that, in some cases, is targeted to your interests, such as
targeted banners, new products, services and promotions. At times
we may ask you to provide us voluntarily with additional information
regarding your personal or business interests, experience or requests,
which we may use to customize our products and services for you.
The email addresses that we collect are used by us to contact consumers
for marketing purposes and are not shared with other organizations
for commercial purposes unless you've requested to receive email
offers from carefully selected marketing partners of Wild Planet.
Security
We are committed to preventing others from unauthorized access to
the personal information you provide to us, and we maintain procedures
and technology designed for this purpose. We take several steps
to protect the information we have about you, including the following:
We update and test our technology on a regular basis in order to
improve the protection of customer information. We require outside
companies and independent contractors to whom we provide customer
information for marketing, servicing or processing purposes to restrict
the use of the information to those purposes and we prohibit independent
use of such information. Access to your information is controlled
by strict internal procedures. We maintain policies about the proper
physical security of workplaces and records.
Children under 13
We do not knowingly collect or use personal information from children
under 13 without containing verifiable consent from their parents.
We have no way of distinguishing the age of individuals who address
our website, and so we carry out the same Privacy Policy for individuals
of all ages. If a child has provided us with personal information
without parental or guardian consent, the parent or guardian should
contact us to remove the information and opt out of promotional
opportunities.
Marketing Partners
The Privacy Policy of an advertiser or promotional service appearing
at our site may differ from ours. We encourage you to read that
policy before responding to the offer. We are not responsible for
the data collection and use practices of nonaffiliated marketing
partners to which our web site may link.
Changes To Our Policy
The practices and policies contained in this disclosure are subject
to change. Any such changes will be communicated through our website.
Information collected before changes are made will be secured according
to the previous Privacy Policy. The practices and policies in this
disclosure replace all previous notices or statements with respect
to the same subject matter.
Your Consent
By using our website, you consent to the collection and use of this
information in the manner we describe.
How To Contact Us
To update, correct or delete your personal information, you can
contact us at:
Wild Planet, Inc.
1585 Heartwood Drive. Suite D
McKinleyville, CA 95519 USA
(707) 839-3270
(707) 839-3260 fax
Toll Free Number - (800) 301-3270
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